Terms & Conditions
Building Automation Products, Inc. (BAPI) sells its products under the following terms and conditions. Any different or additional terms must be specifically agreed to in writing prior to any sale.
To place an order, contact an authorized BAPI distributor or contact BAPI directly by phone or email. You can also order products from our website/webstore at www.bapihvac.com. There is no minimum order amount.
Please be sure the purchase order contains the following information:
- Purchase Order number
- Bill and Ship to address
- Customer name, contact person & telephone number
- Quantity & unit price
- Part number
- Desired ship date
- Desired ship method*
*Available selection of carrier is dependent on shipping location and stated service preference.
Upon receipt of your order, BAPI will email a confirmation of the order, including current pricing, estimated ship date and assigned Order Number. Please refer to this order number in further communications regarding this order. The confirmation will be emailed to the contact person noted on the order or to a predetermined contact specified when the customer account was created.
International shipments may be subject to additional handling, export documentation and shipping charges, as well as any appropriate duties, taxes or fees. If you deal through a Customs Broker, please provide BAPI with the Broker’s name, address, telephone number and a copy of their import documents so we may process your order as quickly as possible. Terms of payment are prepaid in US dollars by Electronic Funds Transfer to our bank or your bank check in US dollars unless an “Open Account” has been established. See Payment Terms in this section for more information.
Promises of delivery from stock are subject to prior sale. Delivery dates are not guaranteed, but are estimated on the basis of BAPI’s immediate receipt of all needed information supplied by the customer. We will, in good faith, attempt to meet estimated delivery dates, but BAPI does not accept responsibility for delays resulting from circumstances beyond our reasonable control.
BAPI ships complete orders whenever possible to keep freight charges to a minimum. In the event that an order cannot be completely filled as scheduled, BAPI will contact the customer with information regarding the delay and advise a new ship date whenever possible. At that time a customer may elect to accept a partial shipment. Back orders will be shipped as soon as possible.
Customer is responsible for all shipping charges billed on each invoice. Any discrepancies in shipments must be brought to the attention of our Sales Department within ten (10) working days of receipt of shipment. Deductions from remittances will not be allowed unless authorized by BAPI in writing. Please notify BAPI of Goods Damaged in Transit within 5 business days of receipt. Also, take photos upon receipt for proper case documentation.. DO NOT return the shipment to BAPI.
FREE GROUND SHIPPING TERMS & CONDITIONS
BAPI offers free ground shipping on orders being shipped within the contiguous United States. Orders requiring expedition – as well as orders to Hawaii, Alaska, Guam and Puerto Rico – will have shipping added to the invoice. BAPI will not third party bill or bill recipient bill a customer’s shipping account for a domestic shipment. International customers shipping to a freight forwarder within the contiguous United States will receive free ground shipping and have any expedited costs added to their invoice. Residential customers qualify for BAPI’s free shipping program. Customers may request one of three preferred carriers, including UPS, Fed Ex and SpeeDee. Customers who provide invalid addresses will have charges added to their invoice. Expedited shipping charges will coincide with the UPS world ship rate, which is less than published rate. International customers whose product ships directly to their location may request to have shipping costs billed to their respective shipping account. BAPI’s free shipping program is subject to change without notice.
Payment terms are prepaid unless an open account is established. A credit application must be submitted for open account consideration. (Please allow up to two weeks for credit approval.)
Terms are Net 30 days for open accounts.
- To ensure proper credit to your account, the invoice number must appear on your check stub
- Accounts with balances beyond 60 days from the invoice date will be subject to credit hold until the account is brought within 45 days from the invoice date.
In the event that it becomes necessary for BAPI to take legal action to enforce the provisions of this agreement or to obtain redress for the breach of any provision hereof, the buyer shall pay the costs of such action, including reasonable attorney fees. All legal proceedings that arise in any way related to this agreement shall be conducted in a court of competent jurisdiction in Crawford County, Wisconsin.
Price of goods sold is that in effect at the time of sale. Contact BAPI Sales for current pricing and discount information. All prices are subject to change without notice and exclude any taxes, shipping and handling charges. BAPI will be pleased to furnish written quotations by email or mail upon request. Quoted prices and conditions are valid until the expiration date on the formal written quote.
Only new and unused products are considered for credit. All returns must have BAPI Return Material Authorization (RMA) number. Debit memos will not be accepted without written authorization and an RMA number. Returns resulting from errors by BAPI will not be subject to a restock fee. Any items specified as Non-Cancellable/Non-Returnable (NCNR) are not returnable for credit. Restock fees will be applied as follows:
- Stock items returned within 30 days from the original ship date will not be subject to a restock fee.
- Stock items returned 31 to 180 days from the ship date will be subject to a 25% restock fee.
- Non-stock items are subject to 20% restock fee if returned within 30 days from the original ship date.
- Non-stock items returned 31 to 180 days from shipment will be subject to a 25% restock fee.
- No items will be accepted for return after 180 days.
BAPI warrants its products to be free from defects in materials and workmanship, subject to the following terms and conditions. Without charge, BAPI will repair or replace products found to be defective in materials or workmanship within the warranty period and also issue a labor credit* for the time required to repair or replace them with BAPI products; provided that:
- The product has not been subjected to abuse, neglect, accident, incorrect wiring, improper installation or servicing, or used in violation of instructions furnished by BAPI;
- The product has not been repaired or altered by anyone except BAPI or its authorized service agencies;
- The serial number or date code has not been removed, defaced, or otherwise changed;
- Examination discloses, in the judgment of BAPI, the defect in materials or workmanship which developed under normal installation, use and service;
- BAPI is notified in advance and the product is returned with a valid RMA number, transportation prepaid.
Unless otherwise specified or agreed to in writing signed by a BAPI officer, BAPI products shall be warranted for five years from the date of sale with clauses a through e above still applicable. In addition, there is a lifetime limited warranty on all single point non-room temperature sensors and some room temperature sensors including: Wall Plates, Low Profile, Quantum Slim and the Quantum No Display sensors.
BAPI will pay the freight for all units being returned to the customer where a defect was found. In the case that no defect was found with the units received, or the defect was determined to be caused by customer error or abuse, the customer will be responsible for the payment of the shipping charge to return the units. The customer will need to supply a FED-Ex of UPS account number for shipping charges if units are to be returned. Purchase orders will not be accepted for return shipping. In cases where units are repairable but not covered under BAPI’s warranty, customers may elect to have BAPI repair the unit at a rate of $60 per hour.
The foregoing warranty is in lieu of all warranties, express, implied or statutory, including but not limited to, any implied warranty of merchantability for a particular purpose. BAPI’s liability for breach of warranty is limited to repair or replacement. If the goods cannot be replaced, warranty is limited to a refund of the purchase price. In no instance shall BAPI be liable for incidental or consequential damages arising from a breach of warranty or from the use or installation of its products. Under no circumstance does BAPI agree to pay for labor or other related expenses associated with the troubleshooting and/or repair of our product without prior specific written authorization.
No representative or person is authorized to give any warranty other than as set out above or to assume for BAPI any other liability in connection with the sale of its products.
This warranty is limited to the original customer only. It cannot be transferred or assigned to third parties unless the intent to transfer to a third party is expressly indicated in a purchase order and/or warranty processing arrangements have been agreed upon in writing by BAPI.
Warranty labor credits are issued in the form of a product credit and cover the direct hard labor costs to repair or replace the product only. Requests for labor credits must include a written invoice describing the labor performed and the billed labor rate. Under no circumstances does BAPI agree to pay for labor associated with the repair or replacement of our products without prior specific written authorization. BAPI reserves the right to refute or refuse labor credit warranty claims that do not meet the specified terms and conditions.
DESIGN AND SPECIFICATIONS
BAPI reserves the right to make changes in the design, specifications, and/or support documentation of any product as technological advances or necessity requires without notification. Please contact BAPI for updated product information.
Information in our descriptive literature is based on product specifications that are current at the time of publication. Product specifications, designs and descriptive literature are subject to change as improvements are introduced. Although we announce changes as they occur, we cannot guarantee notification to every customer. BAPI warrants delivered product to conform to the most current specifications, designs and descriptive literature.
In many cases, BAPI products can be modified to meet your custom requirements. Additional charges and longer lead times may apply. Contact your salesperson for a quote on your special requirements.