RMA Request

Return Merchandise Authorization (RMA) Request

Please complete all required information below before submitting your request. Products returned without a completed RMA Request Form will not be accepted and will be returned to customer at customer's expense.

Returns for Credit: All products are inspected and tested and are subject to a minimum 25% restocking charge. Only new and unused product will be considered for credit. Custom-made or calibrated products for specialty applications are not resalable and for this reason are not eligible for credit. Applicable credit will be issued in the form of a Credit Memo. No cash refunds will be issued unless requested in writing. Debit memos WILL NOT be accepted without written pre-authorization and an RMA number. Customer is responsible for all shipping charges, as well as any appropriate duties, taxes and fees.

Items found to be Non-Defective: Products which are not defective or found to be damaged as the result of improper use, maintenance or neglect may be subject to a $25 processing fee. Return of non-defective parts to customer will be at the customer’s expense.

Feel free to use our Live Chat or call your BAPI Account Representative or Customer Service during normal business hours (M-F, 8AM - 5PM CST) with any questions.

Your Contact Info
Contact Name*
Company Name*
Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Phone*
Fax
Email*
Return Shipping Information
Complete the following section only if returned product(s) should be shipped to a different location than entered above after testing, replacement, repairs, etc.
Return shipping address is the same as the above*
- Yes
- No
Contact Name
Contact Name
First Last
Address
Street Address City State / Province / Region ZIP / Postal Code Country
Purchase Order
Please enter one (or both) original purchase order numbers.
BAPI P.O. Number
e.g. BA######
Customer P.O. Number
Product(s) Returning
Product 1 - Part Number*
Quantity*
Reason for Return*
Desired Action*
Description*
Please describe the reason for return (e.g. behavior of malfunctioning product, visible damage to product, etc.)
Image
Product 2 - Part Number
Quantity
Reason for Return
Desired Action
Description
Please describe the reason for return (e.g. behavior of malfunctioning product, visible damage to product, etc.)
Image
Product 3 - Part Number
Quantity
Reason for Return
Desired Action
Description
Please describe the reason for return (e.g. behavior of malfunctioning product, visible damage to product, etc.)
Image
Product 4 - Part Number
Quantity
Reason for Return
Desired Action
Description
Please describe the reason for return (e.g. behavior of malfunctioning product, visible damage to product, etc.)
Image

RMA Request

Return Merchandise Authorization (RMA) Request

Your Contact Info

Return Shipping Information

Purchase Order

Product(s) Returning