Ordering & Shipping
Building Automation Products, Inc. (BAPI) sells its products under the following terms and conditions. Any different or additional terms must be specifically agreed to in writing prior to any sale.
To place an order, you may:
- Contact one of our authorized distributors
- Submit your order online
- Contact BAPI directly by phone, fax or email.
There is no minimum order amount.
Please be sure the purchase order contains the following information:
- Purchase Order number
- Bill and Ship to address
- Customer name, contact person & telephone number
- Quantity & unit price
- Part number
- Desired ship date
- Desired ship method*
*Available selection of carrier is dependent on shipping location and stated service preference.
Upon receipt of your order, BAPI will email a confirmation of the order, including current pricing, estimated ship date and assigned Order Number. Please refer to this order number in further communications regarding this order. The confirmation will be emailed to the contact person noted on the order or to a predetermined contact specified when the customer account was created.
International shipments may be subject to additional handling, export documentation and shipping charges, as well as any appropriate duties, taxes or fees. If you deal through a Customs Broker, please provide BAPI with the Broker’s name, address, telephone number and a copy of their import documents so we may process your order as quickly as possible. Terms of payment are prepaid in US dollars by Electronic Funds Transfer to our bank or your bank check in US dollars unless an “Open Account” has been established. See Payment Terms in this section for more information.
Promises of delivery from stock are subject to prior sale. Delivery dates are not guaranteed, but are estimated on the basis of BAPI’s immediate receipt of all needed information supplied by the customer. We will, in good faith, attempt to meet estimated delivery dates, but BAPI does not accept responsibility for delays resulting from circumstances beyond our reasonable control.
BAPI ships complete orders whenever possible to keep freight charges to a minimum. In the event that an order cannot be completely filled as scheduled, BAPI will contact the customer with information regarding the delay and advise a new ship date whenever possible. At that time a customer may elect to accept a partial shipment. Back orders will be shipped as soon as possible.
Customer is responsible for all shipping charges billed on each invoice. Any discrepancies in shipments must be brought to the attention of our Sales Department within ten (10) working days of receipt of shipment. Deductions from remittances will not be allowed unless authorized by BAPI in writing. Please notify BAPI of Goods Damaged in Transit within 5 business days of receipt. Also, take photos upon receipt for proper case documentation.. DO NOT return the shipment to BAPI.
FREE GROUND SHIPPING TERMS & CONDITIONS
BAPI offers free ground shipping on orders being shipped within the contiguous United States. Orders requiring expedition – as well as orders to Hawaii, Alaska, Guam and Puerto Rico – will have shipping added to the invoice. BAPI will not third party bill or bill recipient bill a customer’s shipping account for a domestic shipment. International customers shipping to a freight forwarder within the contiguous United States will receive free ground shipping and have any expedited costs added to their invoice. Residential customers qualify for BAPI’s free shipping program. Customers may request one of three preferred carriers, including UPS, Fed Ex and SpeeDee. Customers who provide invalid addresses will have charges added to their invoice. Expedited shipping charges will coincide with the UPS world ship rate, which is less than published rate. International customers whose product ships directly to their location may request to have shipping costs billed to their respective shipping account. BAPI’s free shipping program is subject to change without notice.